Our community support centre has recently graduated and moved on! In an effort to better serve you, we’ll be launching a new service soon. In the meantime, please find helpful resources and our contact information below.
Resources to Help You
- Popular topics:
Check the FAQs
Click the HELP link at the top of the WebStore page you are on to find answers to the most frequently asked questions. Topic areas include:
- Registration and accounts
- Shipping and ordering
- Software installation and more
How to Get in Touch with Us
- Submit an online help request
If you did not find a solution to your question using the methods above, fill out the Customer Support form. Upon submitting the request you will receive an auto-confirmation email containing a support ticket number.
Most requests are answered in less than 12 hours; all requests are answered within 2 business days. Our support hours are weekdays between 6am and 6pm EST.
- Call us
Live customer support agents are available to assist you Monday to Friday between 6am and 6pm EST; call waiting time varies by time of day. Click here for a list of phone numbers and hours of operations by region/country.
- Send mail or fax
987a Wellington Street #301
Ottawa, ON K1Y 2Y1, Canada
Fax: +1 (866) 469-7512
Stay in Touch!
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